Returns Policy

Customer Return Policy

You can return your item for a refund within 14 days of the date on which it was received. Refunds will be credited to the original card that was used for purchase. Please note, we cannot refund the delivery cost.

If the item is damaged, soiled, shows signs of wear and tear or is not in the packaging, it will not be accepted for a refund. If you are unsure please take a photo of the product and send it to us so that we can assess prior to your returning.

Returns

FIVE.supply,
c/o Mitchell & Ness
Building 256 Westcott Venture Park,
Westcott, Aylesbury,
Bucks. HP18 OXB. 

Where an item is returned due to a fault with the product or an error on our part please contact Customer Service to discuss further. Please note that you may be asked to provide a photography of the damaged/defective/incorrect item. Upon our agreeing the fault we will reimburse you for the cost of postage upon receipt of a proof of postage.

Please include all possible information including order number, name and details and action required (ie refund or or exchange).

It is advisable to keep proof of postage as we cannot accept liability for any items lost in the post.

If your item is returned to us due to you not being available for delivery and then not collecting at your local post office, or refusing the delivery, we will first offer you the chance to have the order reshipped once you have paid for the additional postage. Failing that we will refund you minus the original postage.

Please note, the box that you receive the item in is not a gift box. These boxes do get damaged in transit and you are not charged for this box. It is a secure way of posting the item(s) to you. Please do not rely on this box being in a state for a gift box.

Please ensure your return includes the box that was sent with the hat for protection, or another form of box for protection upon returning. If your hat is damaged during return we may not b able to provide you a refund/exchange.

If you have any questions please send us an email on info@five.supply

Shipping & Delivery

We aim to process orders within 2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.

During new product launches and the Christmas season, Black Friday and Cyber Monday we guarantee to process your order within 3 business days of your order date.

For orders placed after 2pm GMT, please allow for 1 additional business day for processing (excluding bank holidays).

All orders submitted over the weekend will be processed on the next business day.

Pricing

We offer the following flat rate shipping charges:

2nd Class Recorded - £3.00

1st Class Recorded - £5.50

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, Turkey

Tracked & Signed Airmail - £11.00

Israel & Sweden

Tracked and Signed Airmail - £15.00

USA

Tracked and signed Airmail - £25.00

Australia & Mexico

Tracked & Signed Airmail - £26.00

Brazil, New Zealand & Peru

Tracked & Signed Airmail - £25.00

BFPO

Tracked & Signed Airmail - £7.00

If your country is not listed above, please get in touch and we will try to add it as quickly as possible. Reach us on info@five.supply

Please allow up to 14 days from placing the order for delivery as in some locations order delivery can be slow.

Despatch

Orders are generally despatched by Royal Mail. We endeavour to dispatch orders received before 2pm (Monday – Friday) within 2 working days. Orders received after this time will be processed the next working day. You will be notified if goods are out of stock or have been discontinued.

Parcel Tracking

All UK orders are sent via a ‘signed for’ service. International orders (dispatched to destinations outside the UK) are sent via a tracked service. Once your order has been dispatched you will be provided with your Royal Mail tracking number. Please note that this can take up to 12 hours to activate with Royal Mail.

International Tax

All orders include UK tax where applicable. International customers are responsible for ensuring they pay any tax due in their own jurisdiction. We will not accept responsibility for paying tax on goods ordered outside the UK.

Late Delivery

We will make every effort to deliver within the time stated on our website but will not be liable for any loss caused to you by late delivery. Please note that public/bank holidays and busy retail periods such as Christmas are likely to delay order despatch & delivery. We will try and ensure that you receive your order as quickly as possible. All cancellations must be in writing.